A-Tech Fabrication Policies
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ORDERING
Although you can place a order over the phone, we prefer to have orders
placed online so that we get the correct shipping and billing information.
Also our custom cases have lots of options to choose from, the online order
form makes selecting each option easier. We begin the
manufacturing of your custom case once the order and payment information has been
submitted.
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SHIPPING
Within the USA, we use UPS for all shipping. Outside the USA, you may select
UPS or USPS in the shopping cart. All orders (excluding custom made cases)
placed before 2pm PST will ship the same day.
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INTERNATIONAL ORDERS
We ship to customers from all over the world. Select your billing and shipping options in
the shopping cart while checking out. The shopping cart will give you
shipping costs by entering your zip code before checking out. International orders must pay using PayPal or wire transfer. Credit cards may not process because of address
verification (AVS). Some credit cards may pass AVS if the issuing bank has a
branch inside the USA. For wire transfers, please select the "Mail Order"
or "Off-line" option in
the shopping cart and add a note that you wish to send a wire transfer.
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SALES TAX
All orders shipped within California will be charged the applicable sales
tax. Resellers within California must file a resale card with us to be
exempt from sales taxes. Contact us prior to your purchase.
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CHANGES TO ORDER
You may change the options on your custom case after the order has been
submitted, no additional fee will apply if your case has not been
manufactured yet. If you wish to add an option to the case after work has
begun, the option can be added, but shipping may be delayed if the change is
made near the ship date. If your case has already been finished and
anodized, a refinishing fee will apply.
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CANCELLED ORDERS
Cancelled order policy applies to custom made cases only. You may cancel
your order within one week from date of order and receive a full refund.
Because the material and labor involved with building your case is
expensive, orders cancelled after one week will be subject to a $100
cancellation fee to cover our material and labor costs.
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WARRANTY
A-Tech Fabrication's custom made computer and storage cases are warranted
to be free from manufacturing defects for five years. All other products (excluding electrical components) are warranted
for one year. This includes parts and
labor. In the event of a defect or malfunction, A-Tech Fabrication will
remedy the problem by repair or replacement, as deemed necessary. This
warranty is considered void if the defect, malfunction or failure of the
product or any component part was caused by damage (not resulting from a
defect or malfunction), abuse or tampering while in the possession of the
customer, or failure to comply with A-Tech Fabrication installation,
assembly, and operating
instructions. Warranty applies to original owner only.
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RETURNS
All returns must be made within 30 days of shipment. Defective
products will be exchanged or refunded. Replacement parts will be shipped
back free of shipping costs within the United States, customer must pay
replacement shipping costs outside of the USA. All non-defective returns (excluding
custom cases) are subject to a 15% restocking fee. Custom made-to-order
computer cases are subject to a 20% restocking fee or $100, whichever is
greater. Shipping costs are non-refundable. Customer agrees to use only
reputable carriers capable of providing proof of delivery and insurance for
the entire value of the shipment. Customer agrees to bear all shipping
charges and all risk of loss or damage for the returned product during shipment. All
returned products must be 100% complete, in new condition, and free from any
wear or damage to any components. Returns must be made in the original
shipping container and packaging. If any component is missing or damaged, A-Tech Fabrication may choose to impose additional charges against the
customer for replacement of the missing or damaged components.
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PRIVACY A-Tech Fabrication
only collects information used to process orders. A-Tech Fabrication may
contact you with questions about your order, but we do not send out unsolicited email. We will respect your right to privacy. Therefore, we will
not share or sell customer information or email addresses to any third
party.
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| SECURITY A-Tech
Fabrication does not collect or store credit card information on its website
servers. Credit card orders are handled by a secure PCI certified payment
processor. We also use a secure shopping cart service to handle all
online ordering. To verify the shopping carts website authenticity, click the ControlScan logo on
any shopping cart page.
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For questions please send a email
to:
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